Exchange

You can exchange products within 14 days from the day you received them if the size is wrong for example. The product must be in the same condition that you received it, unworn, unaltered, unwashed and free of damages by the customer.

Write an e-mail to hello@mergerra.com and explain the reason why you want to exchange the product.

We offer free shipping, when exchanging products, from all EU countries. We will email a shipping label for you to use or reimburse you for return shipping costs.

Return

We at Mergerra want you to be 100% satisfied with your purchase. If you are not happy with your purchase, you can return the product to us within 14 days from the day you received it and get a full refund. The item must be in the same condition that you received it, unworn, unaltered, unwashed and free of damages by the customer.

Write an e-mail to hello@mergerra.com and explain the reason why you are returning the product.

We offer free shipping, when returning products, from all EU countries. We will email a shipping label for you to use or reimburse you for return shipping costs.

Refund

Once we have received the product we will inspect it. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Pending your credit card issuer’s policies, you will receive the refund within a certain amount of days.